Frequently Asked Questions
Everything you need to know about your sweet treats and delivery.
How do you ensure candy doesn't melt during shipping?
We take great care in packaging our temperature-sensitive items. During warmer months, we recommend selecting express shipping to minimize time in transit, and we utilize insulated packaging for chocolate-based products whenever possible.
Do you offer international shipping?
Currently, The Original Lolly Store ships to customers nationwide. We are working on expanding our logistics to bring our sweets to international candy lovers soon.
Are there options for specific dietary requirements?
Yes! We stock a wide variety of treats including gluten-free, vegan, sugar-free, and dairy-free options. You can use our website filters to browse collections tailored to your dietary needs.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food items for change of mind. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
Can I place a bulk order for events or parties?
Absolutely. We specialize in bulk confectionery for weddings, corporate events, and parties. Please contact our wholesale team via the contact form for specialized pricing and volume discounts.
How can I track my order?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.