Returns & Exchanges

At The Original Lolly Store, we want every treat to be a delight; however, due to the perishable nature of food items, we can only accept returns for products that are damaged or incorrect upon arrival. Please contact us within 48 hours of delivery to initiate a claim for a refund or replacement.

Return Process

• 1.
  Contact Customer Support

  Send an email to our support team with your order number and a brief explanation of the issue regarding your confectionery.

• 2.
  Provide Photographic Evidence

  Attach clear photos of the damaged items or the incorrect products received, including the original packaging and shipping label.

• 3.
  Await Verification

  Our quality control team will review your request within 2 business days to ensure it meets our health and safety return guidelines.

• 4.
  Receive Refund or Replacement

  Once approved, we will either ship out a fresh batch of treats at no extra cost or issue a full refund to your original payment method.